Privacy Policy

At CircuitFix (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website circuitfix.com.au (the “Site”), use our services, or interact with us in any way.

By using our Site or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Site and services.

1. Information We Collect

We collect information in several ways to provide and improve our services. The types of information we collect include:

Personal Information:

When you contact us, request a service, or use our online forms, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Physical address (if necessary for service or delivery)
  • Payment information (only for billing purposes)

Device Information:

When you bring a device for repair or diagnostic services, we may collect:

  • Device make and model
  • Device serial numbers or other identifying information
  • System information (including software version, hardware specs, etc.)

Automatically Collected Information:

When you use our website, we may collect information about your visit through automated means, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited on the Site
  • Cookies and similar technologies (see Section 5 for more details)

2. How We Use Your Information

We use your information to:

  • Provide and manage our repair services
  • Communicate with you about the status of repairs, appointments, or questions
  • Process payments and issue invoices or receipts
  • Improve the functionality of our Site and user experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We implement a variety of security measures to protect your personal information, including:

  • Secure access to our Site using SSL encryption
  • Restricted access to your personal data within our business
  • Safeguards for physical and digital data storage

While we strive to use commercially acceptable means to protect your personal data, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns. Cookies are small files stored on your device that help us understand how you interact with our Site. You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features on our Site.

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You may request access to or correction of the personal information we hold about you.
  • Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
  • Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, we will securely dispose of it.

9. Children’s Privacy

Our services and Site are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: contact@circuitfix.com.au
  • Phone: +61 413 386 142